CN Addresses Crossing Complaints


Due to ratepayer complaints of trains blocking crossings for extended periods of time, CN is working to reduce such occurrences, and has provided contact details for its internal inquiry line.



for all future blocked crossing complaints, residents are advised to call 1.888.888.5909 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. CN’s Public Affairs Manager Tom Smith has stated that CN is working internally to improve, and will be sending all staff a memo to ensure compliance and increased operational governance from the train master. CN has ramped up over the last few years with additional cargo, which has necessitated many new hires.

CN makes every effort not to block crossings, but the realities of normal railway operations means there are a number of instances – such as weather-caused delays or mechanical failure – where a train may stop and block a crossing. Crew members are aware of such instances and work to move trains and clear crossings as soon as possible. In Canada, regulations require prohibit a train from stopping on a crossing for longer than five minutes.

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